Nurra Support

After signing in, open My Families (also shown as Family Circles in parts of the app) and choose Create Family. Add the family name, then optionally choose an avatar and description.

Once the private family workspace is created, you can invite members, add parent-approved child access, and manage permissions. The number of family spaces you can create may depend on your plan.

Open the trusted Nurra invitation link or scan its QR code. Review the family, inviter, role, and expiry before you accept. An invitation never joins you automatically.

You may need to sign in, create an account, or verify the exact email address used for the invitation. A child joins with a secure QR code or approval code created by a parent or guardian.

Nurra uses role-based access. Family Administrators, Parents or Guardians, Co-parents, Adults, Service Workers, Children or Youth, Observers, and Pet profiles do not all see the same information or actions.

Access can also depend on the active family plan and the permissions configured for that family. A role name describes the app permission level; it does not determine legal guardianship, custody, employment status, or family rights.

If your role allows it, open Family Core and choose Invite Members. Select the person’s role and relationship, then send the secure invitation using the available delivery option.

Invitations can use a secure link or QR code. Administrators can review pending invitations and, when available, resend, regenerate, or revoke them. Do not post invitation links publicly.

Open My Families or Family Circles and select the family workspace you want to use. Nurra keeps each family’s members, modules, and permissions in its own context.

If you cannot add or activate another family, check your plan limits or ask the Family Administrator to review the family’s status.

Confirm that you are using the same sign-in method you used when creating or connecting your Nurra account: email and password, Continue with Apple, or Continue with Google.

Check your internet connection, update Nurra, and try again. If the app says an account already uses your email, sign in with that account’s existing method first instead of creating a duplicate account.

On the email sign-in screen, choose Forgot Password, enter your account email, and use the reset link sent to you. For privacy, the app may show the same confirmation whether or not an account is found.

Check spam or junk folders and allow a few minutes for delivery. Apple-only or Google-only accounts may not have an email password until email login has been added in account settings.

Choose Continue with Apple and complete Apple’s secure sign-in flow. If you already have a Nurra account using the same email, sign in with your existing method and connect Apple Sign-In from My Profile instead.

If you selected Hide My Email, Apple may provide Nurra with a private relay address. Continue using the same Apple Account so Nurra can recognize the connected identity.

Choose Continue with Google, select the Google account connected to Nurra, and complete Google’s sign-in flow. If you use more than one Google account, make sure you select the same one each time.

If your email is already associated with another Nurra sign-in method, use that existing method first and review your login identities under My Profile.

Open My Profile to review and update the profile fields available to your account. Email login settings are also managed from the profile area.

Some identity or verified-email changes require an additional verification step. If you cannot access the account to make a change, contact support from the email address associated with the account when possible.

Family Administrators manage the family workspace, including members, invitations, permissions, and other protected family settings. Active Family Administrators and Parents can manage Family Safety capabilities.

Some actions are owner- or admin-only, and plan limits can still apply. Administrators are responsible for assigning suitable access and removing it when it is no longer needed.

Co-parents and Adults participate using the permissions assigned to their role. They may be able to use shared modules, create or complete family activities, and help coordinate care without receiving full administrative control.

Because permissions can differ by feature and family, a Family Administrator should review the exact access shown in Family Core.

Child and Youth experiences are age-aware and parent-managed. They show only the routes, family information, and actions allowed for that child’s role, such as assigned tasks, routines, rewards, calendar items, or safety actions.

Parents or authorized guardians create or connect child access, manage the child’s role, and control the child device connection. A child profile is not given adult administrative access.

Service Worker access is granted by family invitation. A Service Worker receives a focused workspace for assigned responsibilities and approved context rather than unrestricted access to private family modules.

Availability and Service Worker slots depend on the family plan. The family should remove access when the working relationship ends.

Observer access is intentionally narrow: Observers can view active emergency alerts only and cannot open private family modules. The invitation can include a limited access duration.

Use Observer access only for a trusted person who needs emergency visibility, and revoke the access when it is no longer required.

A Pet is a managed family profile, not a human sign-in account. Authorized family members can create pet profiles and organize approved care information in the Pets module.

The number of Pet profiles and the available pet features depend on the family plan and permissions.

Open the Shared Family Calendar, choose the create action, and add the event details shown in the form. Authorized members can use events for appointments, school plans, pickups, meals, travel, and other shared activities.

Who can create, edit, or view an event depends on the member’s role, the family settings, and the active plan.

Open Tasks & Chores and choose the create-task action. Add the task details, select the appropriate family or service task type, and assign it to an eligible member.

Parents and authorized adults can review progress and approvals when those actions are available. Children, Youth, Adults, and Service Workers receive task views suited to their role.

Open Routines & Habits and choose the create action. Add the routine steps, participant, and schedule shown in the app. Routines can support mornings, bedtime, school preparation, homework, hygiene, chores, or another repeatable family rhythm.

A child can follow an age-appropriate routine view while authorized adults manage and review it.

Add the reminder or due-time options offered by the event, task, or routine form. Nurra may send an app notification when notifications are allowed and the device can receive it.

A reminder is a coordination aid, not a guaranteed alarm. Keep another reliable method for medication, emergency, legal, school, or other critical deadlines.

Nurra supports recurring calendar, task, and routine workflows when the active plan includes them. Choose one of the recurrence options shown in the form and review the start date, selected days, and end boundary before saving.

Recurrence availability, supported range, and processing limits can vary by plan. If the option is locked or unavailable, review Plans or ask the Family Administrator to check the family subscription.

Open Plans in Nurra, compare the plans available for your family, select an eligible billing option, and confirm the purchase through Apple’s purchase sheet on iOS.

Plan features, prices, trials, offers, and availability can vary by platform, country or region, and launch phase. The price shown in the purchase sheet is the price that applies to the transaction.

Nurra can offer monthly and yearly billing for Premium and Family+. The options currently available to you are shown on the plan screen and in Apple’s purchase confirmation.

Subscriptions generally renew automatically unless cancelled before the next renewal under Apple’s rules.

Open Plans and choose Restore Purchases. Make sure the device is signed in to the same Apple Account used for the original purchase, then allow Nurra time to verify and refresh the family entitlement.

If the purchase still does not appear, confirm the subscription is active with Apple and contact Nurra Support with the account email and a description of the issue. Do not send full payment-card details or Apple Account credentials.

Open Nurra’s subscription management screen and choose Manage Subscription or Cancel Subscription to continue to Apple. You can also open iPhone Settings, tap your name, tap Subscriptions, choose Nurra, and follow Apple’s cancellation controls.

Purchases and subscriptions on iOS are processed through Apple StoreKit. Subscription management and cancellation are handled through your Apple Account.

Cancellation stops the next renewal. Your paid access normally remains available until the paid-through date shown by Apple and Nurra. Cancelling does not usually create an automatic refund for the current billing period.

After paid access ends, premium modules, family capacity, recurrence, Service Worker access, Pet limits, storage, or other paid capabilities may be reduced, locked, or read-only. Follow any in-app downgrade guidance before the paid-through date so you can choose which eligible family members remain active.

Location permission is requested on the physical child device only for enabled Family Safety features. When-in-use access supports approved snapshots while the app is open. Background access is used for Safe Place entry or exit detection and approved one-time Parent Location Requests while Nurra is closed.

Location Services must be on. Precise Location improves Safe Place detection; approximate location can reduce accuracy. Device permissions, the operating system, network, GPS, and battery state determine whether a location can be returned. Nurra does not start continuous location tracking.

Active Family Administrators and Parents manage Family Safety capabilities. On an enrolled child device, an authorized parent can request one fresh location when Parent Location Requests are enabled; a separate in-app child approval is not required for each parent request.

The child device’s operating-system permission and Location Services still determine availability. Child Requests can be sent without location, and an optional location snapshot is attached only when permission and device conditions allow it.

It asks an enrolled child device for one fresh location; it is not a continuous tracking session. The newest request can remain pending for up to 36 hours while waiting for the device, and a newer request replaces an older pending request.

Nurra may show a current, recent, last-known, or stale result so the family can understand freshness. A result is not guaranteed.

A Child Request lets a child send an urgent family request from the child experience. When location sharing is available, the request can include a one-time snapshot. If location is unavailable, the request can still be sent without it.

Family members should agree in advance on what to do when a Child Request arrives and keep direct contact and local emergency options available.

Safe Places are family-managed areas that can record entry and exit events for enrolled child devices. In the current app, a Safe Place uses a fixed 150 metre radius, applies to all children in the family, and uses one available plan slot.

Monitoring needs an active child device plus the required location and background permissions. Initial observations establish a baseline; Safe Places do not start continuous tracking and should not be treated as real-time guarantees.

Check Location Services and Nurra’s location permission on the child’s physical device. Also check internet access, background permission for features that need it, battery-saving restrictions, and whether the enrolled child device is still active.

Open Nurra on the child device after changing settings, then try again. The app may show a last-known or stale location when a fresh response is unavailable. GPS accuracy, buildings, network conditions, operating-system restrictions, and low battery can delay or prevent a result.

Allow notifications when Nurra asks. If you previously declined, open the device Settings app, find Nurra under Notifications, and enable the alert, sound, and badge options you want.

Notification delivery also needs an internet connection and a valid device registration. Reopen Nurra after changing permission so the app can refresh its notification setup.

Family notifications can include relevant invitations, family updates, chat activity, calendar changes, school information, subscription messages, and other actions for the current account and role.

Nurra checks the signed-in account, family context, and role before opening a notification destination. A member may not be able to open content that their role no longer allows.

Tasks, routines, and calendar activities can generate reminders or updates when the feature, schedule, role, and notification permission allow it. Review the activity’s due time or schedule if a reminder arrives at an unexpected time.

Do not use a Nurra reminder as the only alert for medication, emergency action, school obligations, legal deadlines, or another critical event.

Safety notifications can alert authorized family members to Child Requests, parent-request status, Safe Place events, or other Family Safety activity. Delivery can be delayed or blocked by device settings, connectivity, operating-system behavior, or notification provider availability.

Keep direct ways to contact family members and local emergency services. Nurra cannot guarantee that a safety notification will be delivered, seen, or acted on in time.

Check Nurra’s notification permission, Focus or Do Not Disturb, Scheduled Summary, internet access, battery-saving settings, and whether the app is up to date. Open Nurra to refresh the session and device registration.

Also confirm that you are signed in to the correct account and family and still have permission for the related feature. If the problem continues, contact support with the device model, operating-system version, Nurra version, notification type, and approximate time it should have arrived.

Use the direct links below for Nurra’s current public policies and account-control guidance.

In the app, open My Profile and choose Delete Account, then follow the confirmation steps. If you cannot access the in-app flow, email Nurra Support from the account email when possible with the subject “Delete my Nurra account.”

Managing or removing a child profile is a separate Family Administrator or authorized-guardian action; it is not the child’s independent account-deletion flow. Nurra may verify identity and authority before processing sensitive requests.

Do not send passwords, Apple or Google credentials, full payment-card details, or unnecessary child, health, school, location, emergency, financial, or private family information.

Send screenshots only when they are needed and first remove sensitive information that support does not need to understand the issue.