1. How to Submit a Deletion Request
- Email support@nurra.app with the subject line "Nurra data deletion request".
- Send the request from the email address associated with your Nurra account when possible.
- Explain whether you want to delete your full account, a family space, a child profile, a pet profile, service-worker access, or specific module content.
- Wait for verification instructions before sending sensitive child, health, location, emergency, or financial information.
2. What to Include
- Your Nurra account email address.
- The family name or family identifier, if known.
- The type of data involved, such as account data, family data, child data, pet data, service-worker access, health records, school records, budget records, or emergency records.
- Your relationship to the data, such as account owner, family administrator, parent, legal guardian, invited adult, or service worker.
- A clear statement of the deletion action you are requesting.
3. Verification and Processing
Nurra may need to verify your identity, account ownership, family role, parent or guardian status, or authority to act on behalf of a child or family before completing a deletion request.
Requests may be denied, limited, or delayed if Nurra cannot verify the request, if another family administrator controls the information, if deletion would affect another user's rights, or if retention is required by law, security, billing, fraud prevention, dispute handling, or app-store requirements.
4. What May Be Deleted
- Account profile information tied to your account.
- Family content that you own or are authorized to manage.
- Child profile information where you are authorized as a parent, guardian, or family administrator.
- Pet profiles, care routines, and vet records where you control that data.
- Service-worker invitations, access, and task assignments where you are authorized to manage that access.
- Module records such as tasks, routines, rewards, notes, shopping lists, school details, maintenance records, emergency details, health records, and budget records where deletion is technically and legally available.
5. Retention and Backups
Some information may remain for a limited time in backups, logs, security records, billing records, app-store transaction records, dispute records, or records required by law.
Deletion from active systems does not always mean immediate deletion from encrypted backups or historical security logs. Standard backup rotation includes daily encrypted PostgreSQL backups retained for up to 7 days, Hostinger VPS restore points available for approximately up to 14 days, and encrypted off-site database backups in Frankfurt retained as the latest 7 backups.