1. Delete Your Account in the App
When account deletion is available in the production app, use the in-app deletion flow whenever possible. The exact labels may change before launch.
- Open the Nurra app.
- Go to Settings.
- Select Account.
- Choose Delete Account.
- Review the deletion warning and confirm the request.
- Follow any verification or confirmation steps shown in the app.
2. Email Deletion Request
If in-app deletion is not available, email support@nurra.app from your Nurra account email address with the subject line "Delete my Nurra account".
Nurra may request verification before deleting an account, especially when the account manages a family, child profile, health record, emergency record, subscription, or service-worker access.
3. Before You Delete
- Cancel any active subscription through Apple App Store, Google Play, or the billing provider used for purchase.
- Transfer family ownership if you are the only family administrator and other members still need access.
- Download or copy any information you need to keep before deletion.
- Review whether child profiles, service-worker access, pet records, health records, budget records, or emergency records belong to a family space controlled by another administrator.
4. What Account Deletion May Affect
- Your login access and account profile.
- Your membership in family spaces.
- Your personal preferences and account settings.
- Your service-worker, parent, child, adult, observer, or family administrator access.
- Content that only belongs to your account and is not required for shared family records.
5. Shared Family Data and Retained Records
Deleting your account may not automatically delete all family data. Some family content may remain if it belongs to a family space, another administrator, a child profile managed by a guardian, shared household records, billing records, safety records, or records another user is authorized to keep.
Nurra may retain limited records where required for security, fraud prevention, legal compliance, billing, tax, app-store transaction history, backups, dispute handling, or enforcement of terms.