1. Product Analytics Choice
Eligible users can control optional Product Analytics in the app under "My Profile → Privacy & Data → Share Product Analytics."
When the setting is ON, Nurra may collect approved first-party Product Analytics events to understand product and feature interaction and improve Nurra. When it is OFF, Nurra stops collecting future optional Product Analytics events.
Turning the setting OFF does not stop essential authentication, security, audit, notification, or operational processing. It is not an Apple AppTrackingTransparency control.
Child roles RC6–RC9 follow the preference chosen by the responsible or primary child administrator and cannot independently manage the setting.
Previously collected pseudonymous analytics is not necessarily deleted immediately when the setting is turned OFF or an account is deleted. It follows the disclosed retention schedule: raw events for 7 days, processing receipts for 14 days, pseudonymous presence and contribution records for 120 days, and aggregate analytics for 12 months.
2. Delete an Adult Nurra Account
Adult users should use the in-app deletion flow whenever they can access their account.
- Open the Nurra app.
- Open My Profile.
- Choose Delete Account.
- Review the deletion warning and confirm the request.
- Follow any verification or confirmation steps shown in the app.
The current navigation path is "My Profile → Delete Account." If you cannot access the in-app flow, email support@nurra.app from the address associated with your Nurra account with the subject line "Delete my Nurra account." Nurra may verify your identity before acting on the request.
3. Child Profile Management
Removing or managing a child profile is a family-administrator or authorized-guardian action. It is separate from deleting an adult Nurra account and must not be treated as the child's independent account-deletion flow.
For help with an authorized child-profile deletion request, contact support@nurra.app. Nurra may verify the requester's family role and authority before processing the request.
4. Before You Delete
- Cancel any active subscription through Apple App Store, Google Play, or the billing provider used for purchase.
- Transfer family ownership if you are the only family administrator and other members still need access.
- Download or copy any information you need to keep before deletion.
- Review whether child profiles, service-worker access, pet records, health records, budget records, or emergency records belong to a family space controlled by another administrator.
5. What Account Deletion Affects
- Your login access and account profile.
- Your membership in family spaces.
- Your personal preferences and account settings.
- Your service-worker, parent, child, adult, observer, or family administrator access.
- Content that only belongs to your account and is not required for shared family records.
6. Family Recovery and Final Deletion
If the deleting adult owns a Nurra family, the family may enter a recovery period before final family purge. The current recovery periods are 7 days for Free, 15 days for Premium, and 30 days for Family+.
Account deletion therefore does not necessarily make every associated family record disappear immediately. Shared family content may remain when it belongs to a family controlled by another administrator, a child profile managed by an authorized guardian, or another user who is entitled to retain access.
When the applicable recovery period expires, eligible family data is permanently deleted unless a limited record remains subject to a legal, security, fraud-prevention, billing, tax, dispute, or approved retention requirement.
7. Analytics and Backup Retention
Previously generated pseudonymous Product Analytics data follows its disclosed retention schedule after account deletion and is not necessarily removed immediately with the account.
Deleted information may remain temporarily in standard rotating backups until the applicable backup expires or is replaced. Daily encrypted PostgreSQL backups are retained for up to 7 days. Hostinger VPS restore points are available for approximately up to 14 days. Encrypted off-site database backups stored in Frankfurt retain the latest 7 backups.
Standard rotation does not, by itself, cover a separately created manual backup. Any such backup requires its own documented retention and deletion controls.
8. Limited Records That May Remain
Nurra may retain the minimum records required for security, fraud prevention, legal compliance, billing, tax, app-store transaction reconciliation, dispute handling, or enforcement of terms. When the applicable retention requirement expires, eligible records are deleted or anonymized.