1. Plans and Paid Features
Nurra may offer Free, Premium, and Family+ plans, along with optional add-ons, service-worker features, family capacity limits, pet profile limits, storage limits, or other paid entitlements.
Plan names, included modules, member limits, role limits, pet limits, storage limits, prices, trial periods, promotions, and availability may vary by platform, region, app-store rules, and launch phase.
2. Billing, Renewal, and App Store Purchases
- Paid plans may be billed monthly, yearly, or through another billing period shown at checkout.
- If purchased through Apple App Store or Google Play, billing, renewals, cancellations, refunds, and payment management are handled by that platform.
- Subscriptions generally renew automatically unless cancelled before the renewal date according to the billing provider's rules.
- Taxes, currency conversion, regional pricing, promotional discounts, and app-store fees may affect the final amount charged.
3. Cancellations, Downgrades, and Refunds
You may cancel a subscription through the billing provider used for purchase. Cancelling usually stops future renewals but does not automatically refund the current billing period unless required by law or the billing provider's policy.
If a plan expires, downgrades, or payment fails, Nurra may limit premium modules, extra family capacity, service-worker access, pet limits, storage, budget features, or other paid capabilities.
Refund eligibility depends on where the subscription was purchased and applicable law. App-store purchases are generally refunded through Apple or Google according to their policies.
4. Feature Access and Family Limits
Access to modules and limits may depend on the active plan, family role, add-ons, backend entitlement checks, and app-store subscription status.
Family administrators should review plan limits before inviting additional adults, children, service workers, pet sitters, caregivers, or other users.
| Plan Area | What May Be Limited | Examples |
|---|---|---|
| Family capacity | Families, members, children, adults, observers, and service workers | One household in Free; expanded access in paid plans |
| Modules | Premium modules or advanced module actions | School Hub, Rewards, Health Records, Budget & Bills, Pets |
| Records and storage | Saved profiles, history, reminders, or records | Health entries, pet records, household inventory |
| Support | Response priority and available support channels | Standard support or priority-ready support |
5. Subscription Support
Subscription questions can be sent to support@nurra.app. For app-store purchases, you may also need to manage billing, cancellation, or refund requests through Apple App Store or Google Play.